bookmaker disputes

SBC Punter Support: Help With Issues Around Bookie Disputes, Banking & More

Posted on by Josh P

Here at the SBC we are frequently contacted by members and non-members alike asking for advice around things like banking, missing balances, incorrect bet settlement and general bad bookmaker practice when it comes to things like ridiculous requests for documents and frustrated withdrawals.

With that in mind, we are going to create some resources that will be freely available to everyone to help with this. Those resources will be available soon but in the meantime, here are two examples of issues raised by our members this year, with our responses below.

 

Follow Or Sign Up For More Information

We often highlight issues that punters have with bookmakers, banks or adjudication services on Twitter/X and in our member and non-member emails. Following us at @SBCInfo and registering as either a free or paid member (here) will ensure that you never miss any of that.

We regularly publish these ‘Q & As’ in our SBC Magazines so that awareness of possible issues (and solutions) can be shared far and wide.

If you would like to see more (alongside several examples of other things we have published since January) then please click on this link – Free Smart Betting Club Magazine.pdf – to see a bumper sample magazine that also includes examples of:

  • Our Latest SBC News posts over the last 10 months
  • Our Intelligence pieces where we discuss tips and tricks, new developments and wider news from the gambling world
  • Tweets and our commentary on some of the most strident gambling opinions
  • Podcasts with major guests, all with practical gambling at their heart
  • SBC Video Guides where we take a look at specific strategies or services
  • Reviews – we include three full reviews in this sample, with horse racing, golf and football all covered

We will be back with news of our new punter resources soon. In the meantime, if you would like to sign up to full SBC Membership, you can find out more here or sign up here!

If you would like to discuss any issues in private that you think we can help with then please drop us a DM or email in to pete@smartbettingclub.com or josh@smartbettingclub.com and we will do our best to help!

New podcast With Richard Hayler of IBAS about bookmaker disputes

Posted on by Peter Ling

In the latest SBC Podcast Episode I was joined by Richard Hayler, the Managing Director of the betting dispute organisation, IBAS, to answer questions on his service and the current setup of the industry to adequately tackle the growing number of bookmaker complaints.

If you are one of the many punters with issues as regards bookmaker behaviour and IBAS’s role handling disputes, you won’t want to miss this episode!

You can listen to this episode now via Apple / Spotify / Google and all other major podcast directories (search Smart Betting Club)

ABOUT THIS EPISODE

IBAS is one of the best known dispute resolution services operating in the UK and Richard came onto explain how his team helps to overview and adjudicate on the very many types of disputes that take place these days.

We explored the people that make up the IBAS adjudication panel, their funding model, case numbers and how it works from both the customer and bookmaker point of view.

Bookmakers have come in for heavy criticism in recent times especially from punters who feel letdown by the failure to tackle the increase in disputes and problems that arise these days and Richard talks frankly about this from his perspective, including how some of this is outside IBAS’s remit and the need for improvement to the processes and system in place currently.

IBAS has also been regularly criticised in terms of their relationship with bookmakers and their funding model and Richard is good enough to tackle all of these concerns head on – including those from punters who have little faith in the current system.

Over this hour long interview, Richard shares plenty of insight into the current setup as per bookmaker disputes and his hopes for what might transpire in the much delayed new gambling legislation, including the potential of a new industry ombudsman, a role that IBAS is rumoured to be very interested in.

​Check out all the episodes of the Smart Betting Club Podcast